45 videos
7 hours 42 minutes
1. Сбор и анализ необходимой информации
Free
1.
Introduction to information collection and analysis
1 minute 44 seconds
-
Sergeyev Maxim Yurievich 🇷🇺
2.
Business Information
11 minutes
-
Sergeyev Maxim Yurievich 🇷🇺
Free
3.
Information about the company
5 minutes 8 seconds
-
Sergeyev Maxim Yurievich 🇷🇺
4.
Manager
10 minutes
-
Sergeyev Maxim Yurievich 🇷🇺
5.
Room
10 minutes
-
Sergeyev Maxim Yurievich 🇷🇺
6.
Staff
11 minutes
-
Sergeyev Maxim Yurievich 🇷🇺
7.
Services
8 minutes 43 seconds
-
Sergeyev Maxim Yurievich 🇷🇺
8.
The surrounding reality
6 minutes 39 seconds
-
Sergeyev Maxim Yurievich 🇷🇺
2. Контролирующие организации и их роль в жизни администратора
Free
9.
12 controlling organizations
11 minutes
10.
Methods of working with audio-video content in order not to pay money to RAO
11 minutes
11.
The algorithm of the administrator's actions in case of a sudden check
15 minutes
12.
The algorithm of the administrator's actions at the beginning of the working day
13 minutes
13.
The dress code of the administrator, the norms of appearance
14 minutes
3. Зона ответственности администратора — сервисная зона предприятия
14.
The territory of increased responsibility
20 minutes
15.
Toilet for customers
18 minutes
16.
Staff room
13 minutes
Free
17.
The lobby. Reception desk
10 minutes
18.
Equipment of the reception desk
16 minutes
4. Правила записи клиентов
Free
19.
Introduction
57 seconds
Free
20.
The right to write belongs to the administrator
47 seconds
21.
Three types of recording logs
2 minutes 44 seconds
22.
Standard entry form
1 minute 51 seconds
23.
Working recording interval
5 minutes 45 seconds
24.
Individual time standards for HOCKLES
2 minutes 28 seconds
25.
Prevention of customer delays
5 minutes 56 seconds
26.
The list of actions in case of late arrival of the client and the inability to provide the service
8 minutes 52 seconds
Free
27.
It is forbidden to destroy the passport part of the record
2 minutes 43 seconds
28.
In cases of providing additional services to the client
7 minutes 50 seconds
29.
Introduction of the time limit for non-nuclear power plants
2 minutes 31 seconds
30.
In cases of servicing complex clients
24 minutes
Free
31.
Corrections in the price list
49 seconds
5. Гардероб. Зона отдыха клиента. Марчендайзинг
32.
Wardrobe
7 minutes 32 seconds
33.
The client's rest and waiting area
22 minutes
34.
Merchandising
39 minutes
6. Стандарты личного сервисного обслуживания
Free
35.
Introduction
1 minute 3 seconds
36.
Customer meeting standard
7 minutes 21 seconds
Free
37.
The standard of active listening
2 minutes 58 seconds
Free
38.
The standard of dating
1 minute 33 seconds
39.
Wardrobe Standard
6 minutes 17 seconds
40.
The standard of the tour
4 minutes 45 seconds
41.
We escort the client to the recreation area. Standard of drinks
13 minutes
42.
Customer expectation standard
8 minutes 39 seconds
43.
The final stage. Accepting money
16 minutes
7. Стандарты телефонного сервиса администратора
44.
Telephone exchange equipment standards
14 minutes
45.
Telephone service standards
35 minutes
An introductory excerpt. Full version available after payment
10. Methods of working with audio-video content in order not to pay money to RAO
